New patients and established patients with any changes to your insurance or demographics need to check-in 15 minutes prior to your appointment time to allow the receptionist enough time to process your information.
APPOINTMENT NO SHOW POLICY:
In order to provide the best care and service to our patients, we ask that you notify us at least one day prior to canceling or rescheduling your appointment. Patients who fail to appear for their appointment without notifying the office may be subject to a $25.00 No-Show charge. This fee will be charged directly to the patient and not to the patient’s insurance. Patients who fail to show for their appointment more than 3 times may also be subject to dismissal from the clinic. Patients may contact the Clinic Administrator at (509) 332-6139 to request a waiver if there is an extenuating circumstance.
LATE FOR APPOINTMENT POLICY:
If the patient is not available at the scheduled time, the appointment time may be given to the next scheduled patient. The originally scheduled patient can either reschedule or wait for the next available appointment time, which may or may not become available that day. Patients who are late for their appointments more than 3 times will not be allowed to schedule without prior approval from the attending physician, and may also be subject to dismissal from the clinic.