Office hours are Monday through Friday, from 8am-5pm. To request an appointment, please first contact your primary care physician for a referral, and then give us a follow up call at (509) 339-2394.
New patients and established patients with any changes to your insurance or demographics need to check-in 15 minutes prior to your appointment time to allow the receptionist enough time to process your information. If you are a new patient and have not completed your new patient/intake paperwork, please arrive at least 30 minutes prior to your scheduled appointment.
APPOINTMENT NO SHOW / LATE CANCELLATION POLICY:
In order to provide the best care and service to our patients, we ask that you notify us at least 24 hours prior to your appointment time for medication management or therapy appointment, and 48 hours prior to your neuropsychological testing appointments, in order to avoid a No Show/Late Cancellation fee. This fee will be charged directly to the patient and not the patient’s insurance. Patients who fail to show for their appointment more than 3 times will also be subject to dismissal from our services.
LATE FOR APPOINTMENT POLICY:
If the patient is not available at the scheduled time, the appointment time may be given to the next scheduled patient. The originally scheduled patient can either reschedule or wait for the next available appointment time, which may or may not become available that day. Patients who are late for their appointments more than 3 times will not be allowed to schedule without prior approval from the attending physician, and may also be subject to dismissal from the clinic.